The following will be updated with questions frequently asked to our support. Feel free to send us an email if you think of a good question to add in this list.
ComodIT is currently developped and tested against the latest versions of Firefox and Google Chrome. However, it should work on any modern browser, it just hasn’t been tested yet. Please let us know if you are using an unsupported browser and encouter some issues.
The VNC console requires that target VNC server is running and accessible by ComodIT i.e. the port it is listening to (generally in the range 5900-6000) must be open for IP address 18.104.22.168/32. This may require you to configure your firewall and/or security groups on EC2, Openstack, etc.
There are 2 main reasons preventing the VNC console to work properly:
If you have the error message
Could not get VNC connection data from platform,
you are in situation 1. If you have the error message
Could not connect VNC console, you are in
Situation 1 happens because:
In latter case, check the state of your host instance, Hypervisor or Cloud provider.
Situation 2 happens because:
To solve this, you can install a VNC server and/or check your network configuration (do not forget to configure server’s firewall).
Note that the VNC console uses websockets which may not be well supported by your browser. If you think your browser is the problem, try latest release of Chrome or Firefox.
Finally, if your server is behind a firewall of any kind that was not configured properly (see above), you might get a console which displays nothing but a waiter spinning forever. In this case, configure your firewall as described above.
Feel free to contact our support if you have trouble solving your VNC issues.